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alany89971920
Participant
October 21, 2018
Answered

Cannot log-in adobe ID in Acrobat Adriod APP

  • October 21, 2018
  • 2 replies
  • 736 views

Cannot log-in adobe ID in Acrobat Adriod APP

Access denied

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Alany,

Sorry for the delay in response.

I have checked your account with the email address that you used to sign-in into the Forums.

The Adobe ID that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China.

This is why you are getting the access denied message/error.

Regards,

Meenakshi

2 replies

L
layon_6711
Participant
December 10, 2024

im having issues loggin into my account to install Acrobat on my computer i need assistance

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 11, 2024

Hi @layon_6711,

 

Hope you are doing well. Thanks for writing in!

 

Would you mind letting us know the issues you experienced when trying to install the app?

Alternatively, you can try installing the app from here: Download Acrobat installer for Enterprise term or VIP license

 

Let me know how it goes.


-Souvik

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
November 20, 2018

Hi Alany,

Sorry for the delay in response.

I have checked your account with the email address that you used to sign-in into the Forums.

The Adobe ID that you are using is registered from China.

The Acrobat.com services are not available in your Geolocation i.e. China.

This is why you are getting the access denied message/error.

Regards,

Meenakshi

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