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CherylTheSinger
Participant
August 1, 2020
Question

Cannot open mp4a files linked in pdf files on my phone

  • August 1, 2020
  • 1 reply
  • 532 views

I edited some pdf files in Adobe DC Pro creating links to a web page in a document.

The links takes one to my google drive which is shared with a limited group. 

The files in the google drive are mp4a.

If I try to open those files directly, my phone says they are unusual and asks for a program. They open.

When I try to open them via the hotlink I place in the pdf file, it asks me which google account I want to use. I select the one that has access, but get stuck in an endless wait. 

How can I fix this?

This topic has been closed for replies.

1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
August 2, 2020

Would you get the same problem if you place these files in the Adobe Document Cloud instead?

 

Just for testing purposes, make the Acrobat Reader mobile app your default PDF owner in Android, not a web browser.

And try again.

 

Or you can also test by uploading one of those files  to the Document Cloud. Change the shareable link to point to that file in the Document Cloud, and see if you get the same problem.

 

If you don't get the same problem with a link pointing to that file shared in the  Document Cloud you'll need to ask this same question in a Google Drive support forum.

C
CherylTheSingerAuthor
Participant
August 2, 2020
Thank you. I cannot use that cloud for my purposes at this time. I am a teacher and am restricting views of these files to only students/staff. I have 9,000 sound files, and my school has unlimited storage for me in google. My guess is that it is a file. Youtube opens without a problem. I will try the google forums. I was using my phone to see if I could open documents with features added in Adobe Pro on a device without it installed.Sent via the Samsung Galaxy S7 active, an AT&T 4G LTE smartphone
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