Cannot open PDF

Question

Hello. I am trying to download a document to my Android phone and I am getting this message - Cannot display PDF invalid format. Can anyone advise me what to do?

AkanchhaS8194121 · Answer

Hi,

Sorry to hear about the trouble caused.

The document that you have been trying to download, where exactly its located? Do you get this error message with any other PDF file that you open with Acrobat Reader mobile app?

Such message are file specific, its because of the PDF content is not supported on mobile device.

To double check and confirm whether its an issue with the document itself or not, please share the file with us. You can upload it to the Document Cloud and share the link with us here.

Thanks,

Akanchha

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