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Participant
August 1, 2022
Answered

Cannot open pdf from outlook in android

  • August 1, 2022
  • 1 reply
  • 25244 views

How can I pre-define acrobat as my pdf app when opening documents from outlook? I have a Xiaomi 11

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Correct answer S_S

Hello Jac,

 

I hope you are doing well. Per the description, I understand that you want to make Acrobat Reader Mobile your default PDF reader.

 

You might want to start first by clearing the default that is set on your device. Please try the below steps:

  • Go to Settings.

  • Go to Apps.

  • Select the other PDF app, that always opens up automatically.

  • Scroll down to "Launch By Default" or "Open by default".

  • Tap "Clear Defaults" (if this button is enabled).

  • The next time you tap a PDF document, the app chooser should be shown, allowing you to select the PDF Viewer.

  • When clicking on Acrobat Reader, select the option that either says "Remember my choice" or "Always"

 

This should now change your default PDF viewer to Acrobat Reader Mobile.

 

Let me know if this helps.

 

Thanks,

Souvik.

1 reply

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
August 2, 2022

Hello Jac,

 

I hope you are doing well. Per the description, I understand that you want to make Acrobat Reader Mobile your default PDF reader.

 

You might want to start first by clearing the default that is set on your device. Please try the below steps:

  • Go to Settings.

  • Go to Apps.

  • Select the other PDF app, that always opens up automatically.

  • Scroll down to "Launch By Default" or "Open by default".

  • Tap "Clear Defaults" (if this button is enabled).

  • The next time you tap a PDF document, the app chooser should be shown, allowing you to select the PDF Viewer.

  • When clicking on Acrobat Reader, select the option that either says "Remember my choice" or "Always"

 

This should now change your default PDF viewer to Acrobat Reader Mobile.

 

Let me know if this helps.

 

Thanks,

Souvik.

Participant
October 3, 2023

If I understood the OP correctly, PDFs Open just fine in Acrobat when opened outside of Outlook but don't when opened from Outlook.

S_S
Community Manager
Community Manager
October 5, 2023

Hi @Horst Kamsoya, On mobile, every other viewer app uses its own PDF viewer, and it can get complicated trying to bypass every other app's native viewer.

 

-Souvik