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Participant
November 19, 2019
Question

Cannot play music

  • November 19, 2019
  • 2 replies
  • 464 views

I am trying to listen to the music for this tab but when I click the play button nothing happens. iPhone 11

 

This topic has been closed for replies.

2 replies

ls_rbls
Community Expert
Community Expert
November 20, 2019

can you share that file here?

Ninil16Author
Participant
November 20, 2019

Hey ,

It still happens when the battery is charged. Sound issues only within app with this pdf. 
I downloaded the book from a link in an e mail I was sent when I signed up for a magazine subscription. 
I will try to share here when I get sorted. 

Thanks.

 

 

ls_rbls
Community Expert
Community Expert
November 20, 2019

Hi, 

 

It seems that at the time that you took your screenshot the battery was extremely low.

 

Have this happened even with the device fully charged?

 

Also, is the lack of sound also experienced in other applications used in that device or only when trying to play the audio file from within the PDF in Acrobat Reader mobile app?

 

Is that pdf file from an ebook? where did you downloaded it from? I would like to reproduce the problem in my mobile device.