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andrear24650462
andrear24650462
Participant
April 28, 2018
Answered

Cannot print email with password

  • April 28, 2018
  • 2 replies
  • 1546 views

Hi, I've a Samsung s9 Smartphone.

When I receive a pdf email with security password I can open it and view, but I cannot print via Airprint because Acrobat Reader give me the message "this document is protect by a password"

Buongiorno, ho uno smartphone Samsung s9 e quando ricevo una email in formato PDF protetta da password la posso aprire e visualizzare con Acrobat Reader, ma quando vado per stamparla in Airprint mi dà il messaggio "impossibile aprire, documebto protetto da password"

This topic has been closed for replies.
Correct answer Adorobat

Hi Andrear,

Sorry for the delayed response.

This is a technical limitation as Acrobat Reader is using the Android Print system for printing the file which does not support printing of password protected files.

Let us know if you have any questions.

Shivam

2 replies

Adorobat
AdorobatCorrect answer
Participating Frequently
May 31, 2018

Hi Andrear,

Sorry for the delayed response.

This is a technical limitation as Acrobat Reader is using the Android Print system for printing the file which does not support printing of password protected files.

Let us know if you have any questions.

Shivam

~graffiti
~graffiti
Legend
May 1, 2018

Could be that the file has protection to keep you from printing it. You would need to get the password from the creator of the document.

andrear24650462
andrear24650462Author
Participant
May 1, 2018

No, because with my iPad when I choose "print" Acrobat ask me the password one more time and I can print the document.

With my S9 I can only open and view the document but I can't print that

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