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Elijah34502329cbsd
Participant
December 29, 2023
Answered

Cannot print or download a pdf filer

  • December 29, 2023
  • 1 reply
  • 783 views

I have adobe PRO , but i cannot download or print out a pdf file . Please help 

    This topic has been closed for replies.
    Correct answer jane-e

    @Elijah34502329cbsd 

     

    Please confirm your version and OS. You said you have Acrobat Pro (desktop only), but you posted to the Acrobat Reader Mobile forum and identified a mobile OS.

     

    • Can you print any PDFs or only the one? Do you get an error message?

     

    • Where are you trying to download PDFs? From a website? From a server? Do you get an error message?

     

    • Did this work before and it's a new problem? Or is it a new installation and it has never worked?

     

    Adobe is the company, btw. The application is Acrobat.

     

    Jane

     

    1 reply

    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    December 30, 2023

    @Elijah34502329cbsd 

     

    Please confirm your version and OS. You said you have Acrobat Pro (desktop only), but you posted to the Acrobat Reader Mobile forum and identified a mobile OS.

     

    • Can you print any PDFs or only the one? Do you get an error message?

     

    • Where are you trying to download PDFs? From a website? From a server? Do you get an error message?

     

    • Did this work before and it's a new problem? Or is it a new installation and it has never worked?

     

    Adobe is the company, btw. The application is Acrobat.

     

    Jane

     

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      January 5, 2024

      Hi @Elijah34502329cbsd,

       

      Thank you for writing in!

       

      ++ to the details asked by Jane, please share a screen recording of the steps you are following when you experience the error.

       

      Thanks,

      Souvik

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