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Participant
December 29, 2023
Answered

Cannot print or download a pdf filer

  • December 29, 2023
  • 1 reply
  • 783 views

I have adobe PRO , but i cannot download or print out a pdf file . Please help 

This topic has been closed for replies.
Correct answer jane-e

@Elijah34502329cbsd 

 

Please confirm your version and OS. You said you have Acrobat Pro (desktop only), but you posted to the Acrobat Reader Mobile forum and identified a mobile OS.

 

  • Can you print any PDFs or only the one? Do you get an error message?

 

  • Where are you trying to download PDFs? From a website? From a server? Do you get an error message?

 

  • Did this work before and it's a new problem? Or is it a new installation and it has never worked?

 

Adobe is the company, btw. The application is Acrobat.

 

Jane

 

1 reply

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
December 30, 2023

@Elijah34502329cbsd 

 

Please confirm your version and OS. You said you have Acrobat Pro (desktop only), but you posted to the Acrobat Reader Mobile forum and identified a mobile OS.

 

  • Can you print any PDFs or only the one? Do you get an error message?

 

  • Where are you trying to download PDFs? From a website? From a server? Do you get an error message?

 

  • Did this work before and it's a new problem? Or is it a new installation and it has never worked?

 

Adobe is the company, btw. The application is Acrobat.

 

Jane

 

S_S
Community Manager
Community Manager
January 5, 2024

Hi @Elijah34502329cbsd,

 

Thank you for writing in!

 

++ to the details asked by Jane, please share a screen recording of the steps you are following when you experience the error.

 

Thanks,

Souvik