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Kate34707647kpj9
Participant
January 10, 2024
Question

Cannot read file. White screen

  • January 10, 2024
  • 1 reply
  • 439 views

For a couple of days i can't open a book. I need to reopen the app to load the current page. When i go to the next page - it becomes empty ( white). When i rotate the screen. - the same behaviour.

Fix it please

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    January 29, 2024

    Hi @Kate34707647kpj9,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Would you mind sharing a few pieces of information for further investigation:

    1. The app version of Acrobat Reader Mobile you use (go to Profile-> About Acrobat);

    2. The Android version of your device;

    3. A sample file where you see the issue to test inhouse.

     

    Look forward to hearing from you.

     

    -Souvik

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