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mosubang
mosubang
Participant
June 28, 2018
Answered

Cannot sign editable PDF on Android device using Reader

  • June 28, 2018
  • 1 reply
  • 2773 views

We created a simple editable PDF for our field agents to use with prospective clients. We put the newest version of Reader on a IOS & Android tablet to test, but the signature field does not seem to work on the Android device. The input fields seem to work perfectly, and we can sign on IOS Reader, but for some reason we cannot sign on the free Android version. Fill & Sign works somewhat, but I was hoping there was some user error that I did not notice for Reader.

Any guidance would be greatly appreciated.

Thank you.

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Mosubang,

Sorry for the delay in response.

Would like to inform you that Adobe Acrobat Reader for mobile application supports the PDF form with some limitation.

The digital signature is not supported on the mobile device, that is the reason the signature field does not appear in the mobile application.

To add a signature on the PDF you need to either use Adobe Fill & Sign or the Adobe Sign mobile application.

Hope the information helps.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity ManagerCorrect answer
Community Manager
July 9, 2018

Hi Mosubang,

Sorry for the delay in response.

Would like to inform you that Adobe Acrobat Reader for mobile application supports the PDF form with some limitation.

The digital signature is not supported on the mobile device, that is the reason the signature field does not appear in the mobile application.

To add a signature on the PDF you need to either use Adobe Fill & Sign or the Adobe Sign mobile application.

Hope the information helps.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

M
Mohamed25707144xxn1
Participant
August 18, 2022

Is there any update on the latest version or any patch release, I too have the same issue

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 22, 2022

@Mohamed25707144xxn1 Hi,

 

Sorry for the delayed response. 

I checked your account with the registered email address on Adobe Community and could not find any active subscription on the account. 

Would you mind sharing the details of your subscription with me so that I can assist you better?

 

Requesting E-signature is a premium feature with comes in with the e-sign add-on for subscriptions.

 

Lookign forward to hearing from you.

 

Thanks,

Souvik.

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