Cannot Sign In

Question

Does anyone know why I cannot sign in to my adobe account? Everytime I tried, it says I don't have access to the service and to contact IT administrator (please see screenshot). Initially I tried signing in to the android adobe reader app and it failed, but then I tried it on the computer and that also failed. So I'm thinking something is wrong with the account itself.

I have recently switched to the Samsung Galaxy Fold 6 phone from the Fold 4. My Fold 4 was already signed in, but I can't get it to work on my Fold 6. I am aware that I can use the app without signing in, but I desperately need to access the files on the cloud on my new phone.

Any help would be appreciated.

Thank you - Cherrie.

sprinklr-integration-user · Answer

Hi @Cherrie68

I hope you are doing well, and thank you for reaching out.

I have reviewed the Adobe account associated with the Adobe ID you are using in this community. Unfortunately, I couldn't find any active plan or membership linked to it.

If you are attempting to log in using an Office or School Adobe ID, please contact your IT administrator for assistance. They might be able to help resolve the issue.

~Amal

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