Skip to main content
Cherrie68
Cherrie68
Participating Frequently
August 4, 2024
Question

Cannot Sign In

  • August 4, 2024
  • 1 reply
  • 2057 views

Does anyone know why I cannot sign in to my adobe account? Everytime I tried, it says I don't have access to the service and to contact IT administrator (please see screenshot). Initially I tried signing in to the android adobe reader app and it failed, but then I tried it on the computer and that also failed. So I'm thinking something is wrong with the account itself.

 

I have recently switched to the Samsung Galaxy Fold 6 phone from the Fold 4. My Fold 4 was already signed in, but I can't get it to work on my Fold 6. I am aware that I can use the app without signing in, but I desperately need to access the files on the cloud on my new phone.

 

Any help would be appreciated.

Thank you - Cherrie.

This topic has been closed for replies.

1 reply

S
sprinklr-integration-user
Inspiring
August 5, 2024

Hi @Cherrie68

 

I hope you are doing well, and thank you for reaching out.

 

I have reviewed the Adobe account associated with the Adobe ID you are using in this community. Unfortunately, I couldn't find any active plan or membership linked to it.

 

If you are attempting to log in using an Office or School Adobe ID, please contact your IT administrator for assistance. They might be able to help resolve the issue.

 

 

~Amal

Cherrie68
Cherrie68Author
Participating Frequently
August 5, 2024

Hi @sprinklr-integration-user 

 

Thank you so much for replying to my query. 

 

That is quite peculiar! It definitely is an existing account as I was signed in just fine on my previous phone. This is also just my personal account, not for school or work.

 

Thank you again,

Cherrie

S
sprinklr-integration-user
Inspiring
August 5, 2024

Hi Cherrie

 

Could you please provide a short video showing the steps you're taking and the issue you're encountering? This will help us understand the problem better.

 

Additionally, let us know the version of the Acrobat Reader mobile app you're using. You can find this information by tapping on the Profile icon in the top right corner and selecting "About Adobe Acrobat."

 

Thanks

Amal

 

 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices