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Lorenzo23474856vmms
Participant
March 21, 2022
Question

Cannot sign in - Acrobat iPad

  • March 21, 2022
  • 1 reply
  • 500 views

Hello,

I have just installed Adobe Acrobat (version 22.03.00 (20220315.164653)) on my iPad (9th gen),

and I've tried multiple times to sign in, but as soon as I try to do that I get "com.adobe.eco.auth error 400" and I cannot proceed further. I have an active subscription through my Institution, and on another device (my Windows PC) I can log in without problems.

Thank you,

Lorenzo

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
March 21, 2022

Hi @Lorenzo23474856vmms 

 

As you are having an enterprise managed subscription, kindly refer your IT admin to this help document
: https://helpx.adobe.com/x-productkb/policy-pricing/tshoot-fed-id.html#Error400badrequestErrorquotThestatusoftheSAMLrequestwasnotsuccessfulquotSAMLcertificationvalidationfailed

 

Let us know if that helps.

 

Thanks,

Harsh

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