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Toddy0D4C
Participant
November 12, 2020
Question

Cannot sign in on app

  • November 12, 2020
  • 1 reply
  • 747 views

I suddenly can't sign in to my account on my mobile app, but it's fine through the browser on my mobile. It's very frustrating not to be able to use liquid mode etc to read pdfs. 

Get to sign in page, and blue button "continue" is not functioning. 

    This topic has been closed for replies.

    1 reply

    S
    Adobe Employee
    Shagun Jain
    Adobe Employee
    November 16, 2020

    We apologise for the inconvenience faced by you. Can you please try clearing the app's data ? To clear app data Open Settings app -> Apps -> Adobe Acrobat -> Storage -> Clear data. Do remember that clearing data would reset your local Settings of reader app.
    Let us know if this helps.
    Thanks
    Acrobat Android Team

    T
    Toddy0D4CAuthor
    Participant
    November 16, 2020
    No, this did not work.

    The problem with the app is the "continue" button on my device which is not
    functional. It works fine on any other device.
    S
    Adobe Employee
    Shagun Jain
    Adobe Employee
    November 16, 2020

    Hi,
    Thanks for your response,
    Can you try the following steps and let us know if it works :-
    Is there any other Adobe app on your device? If yes, can you try to logout from all Adobe apps from device and then login via Acrobat app ?
    Is there an Adobe accounts in Android Account settings ? Can you please remove the Adobe account from the settings and then login again in the app ? https://support.google.com/android/answer/7664951?hl=en
    Thanks,
    Acrobat Android Team

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