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BarbJay56
Participant
April 6, 2020
Question

Cannot transfer documents from Adobe Scan into Adobe

  • April 6, 2020
  • 1 reply
  • 655 views

Suddenly, I cannot open documents from Adobe Scan in Adobe. In Adobe Scan, when I tap on "open in Acrobat" or on the symbol the Acrobat app opens and then an error message pops up "unable to open document" and "an unknown error has occurred". I tried rebooting but am having the same issue. I have the free version of Adobe. 

This topic has been closed for replies.

1 reply

T
Tariq Dar
Legend
April 28, 2020

Hi BarbJay56,

Sorry for the inconvenience caused.


If you are still experiencing this issue, would you try opening those files on your computer browser using Documentcloud.acrobat.com and check those scanned documents. Make sure you login with the same Adobe ID which you have on apps. 

If you still have trouble, you can share the file with us using private message while going on my profile and choose message. Also, help us with the screenshots of the error.

Regards,

Tariq 

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