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Nolan5C94
Participant
March 30, 2021
Question

Cannot Unlock Premium Features & I paid For It!!!

  • March 30, 2021
  • 2 replies
  • 1133 views

 

 

 How come my Adobe Acrobat Reader APP will not unlock the premium features?  I have tried to restore purchases only to get the above error popup.  I go to my Apple subscription and it shows my subscription premium purchase.  This is total BS!!! I have read others posts on here with the same issue.  Come on Adobe.....WTF??!

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2 replies

Ria Tagra
Ria Tagra
Inspiring
April 13, 2021

Hi Nolan5C94,


Hope you are doing well.

We are sorry you're having difficulties. It could be because of the ID which you are using as correctly pointed by @ls_rbls . Please help me with few details to understand your issue better.

  1. OS version?
  2. Make and model of your device?

 

Make sure your application is updated. Do save your work then try to sign out and sign in back. Reboot your device. Do the following to restore your subscription:

  1. Tap the profile icon.
  2. Tap Subscriptions or Manage subscriptions
  3. Tap Restore Purchases.

For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 


Regards

Ria

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
April 1, 2021

If you did the purchase through the Apple store you must contact their customer care team.

 

However, I am more inclined to believe that your issue might be related to signing in with your AppleID instead of using  the AdobeID to unlock the premium features.

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