Cant edit some text

Question

Good day, I have a mobile andriod acrobat premium subscription and I have been facing this two challengies.

1. I will be editing a pdf and suddenly, I wont be able to edit any PDF including the ones already edited. I keeping finding ways around it which I dont know what I did to make it work. So please is there any solution to this?

2. The app will crash suddenly and all edited text will be gone even if it is a day editing. There should be a way to recover this after a crash.

Note am using a mobile andriod phone for my editable acrobat

Amal. · Answer

Hi @Boldhart

I hope you're doing well, and thank you for reaching out.

I'm sorry to hear you're experiencing issues with the application. To better assist you, could you let us know if the application crashes with all PDF files or just a specific one? Additionally, it would be very helpful if you could describe the steps you take when the application crashes. If possible, a small video recording of the issue would be greatly appreciated.

Could you also share the make and model of your mobile device and the version of the Acrobat Reader mobile app you're using? To check the version, tap on the profile icon > Adobe Acrobat. Please also check for any pending updates and try updating the application from the Play Store. Rebooting the device might help as well.

Also, the app automatically saves any changes made to a PDF file, such as edits or annotations, ensuring that in the event of a crash or sudden closure, your work is not lost. The next time you open the PDF file, you will see the most recent changes preserved from your last editing session.

If the app continues to crash, please follow these steps to send us the crash logs:

Go to your device’s settings.
Tap About Phone > Build Number.
Tap the build number 6 times to enable developer options.
Tap the back button.
Tap Developer options > Take bug report.
Tap Interactive report > Report.

When the bug report is ready, please upload the logs to any cloud storage, create a link, and share it with us for further checking.

Thank you for your patience and cooperation. We look forward to resolving this issue for you soon.

~Amal

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