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John373105354zcc
Participant
May 24, 2024
Answered

Cant open pdf from email

  • May 24, 2024
  • 2 replies
  • 4332 views

I am using a android s23 and I'm getting an error message I can't fix...every time I want to open a pdf file from my email.i get get a "adding boarding pass message that pops up and goes away and then get " could not read qr code" there is no qr code to read..screen shot attached..I have un-installed and reinstalled same problem..whats the fix

 

 

    Correct answer steve_6969

    Thank you
    It ended up being the Samsung Wallet was somehow set to open all files.
    I cleared the default on Samsung Wallet and problem was resolved.


    "Creating Secure, Reliable, Affordable Networks, One Relationship at a Time"

    Thank you,
    Steve Ward
    [P.I Removed by Moderator]

    2 replies

    S
    steve_6969
    Participant
    August 26, 2024

    I had the S22 and just got the S24

    I have this same issue. I never had this issue on the S22.

    I verified my Adobe App is set to open all pdf links. I get the same error as mentioned above. Pretty frustrating, especially since I use my phone for work all of the time.

    I can download and open the file but to simply click on the file from email, I get the error mentioned previously. 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 30, 2024

    Hi @John373105354zcc

     

    I hope you're doing well. Thank you for reaching out.

     

    I understand that while you're able to open downloaded PDFs, you're encountering issues when trying to open PDF files directly from your email. This likely points to a problem with the email application itself.

     

    I recommend checking for any pending updates for your email app. If updates are available, please install them and then reboot your device. This should resolve the issue.

     

    Let us know how it goes.

     

    ~Amal

    S
    steve_6969Correct answer
    Participant
    August 30, 2024

    Thank you
    It ended up being the Samsung Wallet was somehow set to open all files.
    I cleared the default on Samsung Wallet and problem was resolved.


    "Creating Secure, Reliable, Affordable Networks, One Relationship at a Time"

    Thank you,
    Steve Ward
    [P.I Removed by Moderator]

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 28, 2024

    Hi @John373105354zcc,

     

    Hope you are doing well. Thanks for writing in!

     

    I cannot see the screenshot you are referring to. However, from the description, it seems that the default app to open PDF files has been switched to any event calendar.

     

    You might want to go to your device's settings app and change the default app to view PDF files.

    You can refer to the steps here: How to clear and change default apps on Android?

     

    Hope this helps.


    -Souvik

     

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