Cant open pdf on S20 in watts app and gmail both despite acrobat for samsung is installed

Forum|Forum|4 years ago
June 2, 2021
2 replies
1786 views

hi.

I am unable to open any pdf documents directly in watts app and Gmail. I can go and open same pdf document in acrobat for samsung app, but not directly from app somehow.

it's very annoying not to view pdf directly in apps and rather have to go to acrobat for samsung app to view pdf.

my phone is Samsung S20fe.

This problem is fairly new but frustrating one, started only 2 months ago, before that I can open pdf documents.

I have latest versions of watts app, acrobat , Gmail, Android Software etc. all are updated and no updates are pending.

I tried many hours fixing it, but all of no use.

pls advise fix

thanks

sandy

This topic has been closed for replies.

B

Bruce37069506j9m1

Participant

This can be caused by Samsung Wallet. If not using Samsung Wallet (I recommend google wallet) then uninstall it. This fixes the issue on an S20 5G I know. The problem is you open a pdf from your google drive or file but can't open it from gmail or a text link. Also it may give an erronous error like can't read the QR code even though there is not one on the document.

S_S

Community Manager

Hi @Bruce37069506j9m1,

Hope you are doing well. Thanks for writing in!

I was going through the thread, and what I suspect here is that the issue could be with Acrobat Reader Mobile not being set as a default to open PDF files on the device.

The feature can be used through your device's settings app. More info here: How to clear and change default apps on Android?

Hope this helps.

-Souvik

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