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Anusree38204388ncxf
Participant
June 23, 2024
Question

Cant use subscription after payment

  • June 23, 2024
  • 1 reply
  • 201 views

I cant use my subscription after the payment. I tried restore  repurchase option but no use , this is what it showed, and my account also debited with the subscription amount

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 5, 2024

Hi @Anusree38204388ncxf 

 

I hope you're doing well. Apologies for the delay in getting back to you.

 

I've reviewed the Adobe account associated with the Adobe ID you're using on this community and found that you have an Acrobat Premium subscription. If you're currently trying to log in using a social login (such as Facebook or Google), please try logging in with the email address used for the purchase instead.

 

Please let us know if this resolves the issue.

 

Regards

Amal

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