Certificado no valido

Question

No puedo imprimir en una impresora canon g5010, desde un móvil honor 90, en Acrobat reader, me sale una notificación que dice "se bloqueó la impresión por certificado NO válido", que puedo hacer?

sprinklr-integration-user · Answer

Hi @ricardo_xterrm

I hope you're doing well. Thank you for reaching out.

Could you please let us know if you signed this PDF file yourself or if you received it from someone else? If you performed the signing, could you share a brief video recording showing the steps you took and the issue you're encountering? This will help us understand the problem better.

If you're the signer of the document, please try obtaining a fresh, unsigned copy of the PDF and digitally sign it using Adobe Acrobat. This might resolve the issue.

Additionally, ensure that your Acrobat Reader application is updated to the latest version. Check for any pending updates in the Play Store and restart your device afterwards.

Let us know how it goes.

~Amal

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