Change account email address

Forum|Forum|4 years ago
September 19, 2021
1 reply
1275 views

I have changed my email address everywhere that i can find in settings. However, when i send a document for electronic signature it is sent from and replied to my old email address.

PDF forms

This topic has been closed for replies.

Ria Tagra

Inspiring

Hi

Hope you are doing well.

Thankyou for posting your query here. Could you please confirm few details to understand your issue better.

Make and model of your device?
Application name and version?
Do you have premium subscription? To check please refer : https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?highlight=about

Try to sign in to your Adobe Reader Mobile with your desired Adobe account. For more help check: https://www.adobe.com/devnet-docs/acrobat/android/en/signing.html#sign-a-document

Regards

Ria

T

Tahei5C91

Participant

I have the same problem. Sometimes a document I've sent out for signing is returned to my old email address and I can't access the audit report. My email address has been updated everywhere in my account. This is incredibly frustrating. I have a premium subscription.

Ria Tagra

Inspiring

Hi @Tahei5C91

Sorry for the inconvinience you are facing. Could you help us with few details here?

1. Make and model of your device?

2. OS version?

3. Please share you Adobe ID via private message.

Your response awaited .

Regards

Ria

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