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M292169410m0n
Participant
April 3, 2023
Question

Change email on subscription

  • April 3, 2023
  • 1 reply
  • 435 views

Hi, is there any way to transfer the subscription account to another email? Meaning using the other email to log in and disabling the current one. I know I can just cancel this and create a new subscription with the other email but just trying to avoid that way

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
April 5, 2023

Hi @M292169410m0n,

 

Hope you are doing well. Per the description, you want to change your email address. 

 

Since this is a mobile-based subscription, you will need to wait out the current period of your subscription, then proceed with purchasing the subscription on a new account. 

 

I understand this will be a long shot, but this will be the only option since the subscription is tied through your device's store.

 

You might try changing the email address from here: https://account.adobe.com/profile/, but I cannot guarantee this will work.

 

Hope this clarifies your question.

 

-Souvik

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