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Khalid Alzain
Participant
July 23, 2025
Question

Change or upgrade my premium subscription

  • July 23, 2025
  • 2 replies
  • 324 views

I am not able to use all features of my Adobe premium in my PC.

 

Please let me know, how can I change my subscription to be able to use the subscription in multiple devices such as mobile and desktop?

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 23, 2025

    @Khalid Alzain 

     

    did you purchase from adobe.com or from a mobile app store?

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 23, 2025

    Hi @Khalid Alzain.

     

    Hope you are doing well. Thanks for writing in!

     

    As correctly mentioned by Jane, Acrobat Premium is a mobile only subscription, and can be used only on mobile devices.

     

    To use Acrobat on your desktop, you will need to purchase a subscription of either Acrobat Pro DC or Standard DC.

     

    But, please note. you must cancel the premium subscription first before making the purchase for the desktop application to avoid getting double charged. 

     

    Hope this clarifies your question.

     

    @kglad, just FYI: Acrobat Premium can only be purchased from the mobile stores, and not through Adobe's website. 

     

    Regards,
    Souvik.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      July 23, 2025

      @S. S , thank you.

       

      @Khalid Alzain , then you will need to cancel via the mobile store.

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      July 23, 2025
      quote

      I am not able to use all features of my Adobe premium in my PC.

      By @Khalid Alzain

       

      Adobe is a company that makes lots of applications. Assuming you mean Acrobat Reader, I have moved your post to the Acrobat for Mobile forum.

       

      Premium is a service that is available for mobile devices and does not work on your desktop PC.

      https://helpx.adobe.com/acrobat/mobile-app-faq.html

       

      For desktop, you can purchase a subscription to Acrobat Pro or Acrobat Standard. This page lists the differences.

      https://www.adobe.com/acrobat/acrobat-standard.html

       

      Does this answer your question? If not, please ask again.

       

      Jane

       

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