Charged After Free Trial Ended

Question

Hello, I had started a free trial in July and thought I had cancelled my account. However, Adobe has continued to charge my card even after I closed my account. I would like a full refund for the months charged after cancellation, please.

S_S · Answer

Hi @sezen_0840,

Hope you are doing well. Sorry for the trouble with billing for Acrobat Reader Mobile.

I checked your account and saw a cancelled subscription for Acrobat Premium.

Since the payments and subscriptions are managed by Apple directly and not us, I would suggest checking for a confirmation email of the cancellation, and then checking if you are charged after the email.

Whenever you cancel a subscription purchased through your App Store, you should receive an email about the same almost immediately, and there shouldn't be any charge from thereon.

Let us know how it goes.

Regards,
Souvik.

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