Jenna30896655tyg6

Participant

Question

Charged before end of free trial

Forum|Forum|2 years ago
July 5, 2023
1 reply
429 views

I downloaded and signed up for the free 7 day trial, however was immediately charged for the subscription of $12.99 plus tax. I've since cancelled the subscription because I don't appreciate being lied to. I did leave a review on google pay, and was encouraged to post here. I'm hoping something can be done about this.

This topic has been closed for replies.

Community Manager

Community Manager

Hello @Jenna30896655tyg6,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.