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Gwen28477145b0v6
Participant
February 18, 2023
Answered

Charged during 7 day trial

  • February 18, 2023
  • 2 replies
  • 2124 views

When trying to arrange the 7 day trial of Acrobat Pro it has charged my account immediately. I did not want to take on the subscription before I tried this out so can I please have a refund of the monthly charge? I noticed that in other questions the trial is only on annual subscriptions but this was not made clear and I wanted to make sure I wasn't charged the full annual amount. Please resolve for me as 9.99 is expensive if I don't want to progress. Thank you

This topic has been closed for replies.
Correct answer S_S

Hello @Gwen28477145b0v6,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

2 replies

P
Puikwan33776049hrhu
Participant
November 21, 2023

When trying to arrange the 7 day trial of Acrobat Pro it has charged my account immediately. I did not want to take on the subscription before I tried this out so can I please have a refund of the monthly charge? I noticed that in other questions the trial is only on annual subscriptions but this was not made clear and I wanted to make sure I wasn't charged the full annual amount. Please resolve for me as 9.99 is expensive if I don't want to progress. Thank you

S_S
Community Manager
S_SCommunity Manager
Community Manager
November 24, 2023

Hi @Puikwan33776049hrhu.,

 

Please try the steps mentioned above to go ahead with the refund process.

 

Thanks,

Souvik

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
February 20, 2023

Hello @Gwen28477145b0v6,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

G
Gwen28477145b0v6Author
Participant
February 21, 2023
This is very helpful and the solution I needed. Thank you very much.

Gwen Murray
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