Charged first day of 7 day free trail

Forum|Forum|1 year ago
December 5, 2024
1 reply
308 views

Today I subscribed to the 7 day free trial yearly subscription for Adobe Acrobat Reader: Edit PDF mobile app on Google Play but I was charged for the full year today so I did not get the 7 day free trial. I have requested a refund through Google. I have called Adobe and they say I cannot get a refund through Adobe so if Google says they will not refund because Adobe is supposed to refund I will be out $104. I will be updating this post with a screenshot of Google's decision as soon as I hear from them.

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JR Boulay

Community Expert

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

Amal.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

I have checked the Adobe account linked with the Adobe ID you are using on this community and couldn't locate the charge for $104, Would you mind sharing the screenshot of the charge reflecting at your end? If there is any other Adobe ID used to purchase the subscription, please let us know so we can check it further.

Also, keep us updated about Google's decision.

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