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Participant
March 14, 2023
Question

Charged for canceled account

  • March 14, 2023
  • 2 replies
  • 1280 views

I thought that I canceled the subscription but it has charged me the past 4 months. How do I cancel and get refunded?

This topic has been closed for replies.

2 replies

S_S
Community Manager
Community Manager
March 15, 2023

Hello @Zachary28863958fvzu,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

Participant
March 17, 2023

This company is clearly a scam! Look at how many people that have gone through this!! Absolutely ridiculous, unprofessional and unnecessary!!!

Participant
March 14, 2023
Can my funds be returned as soon as possible. Please help?