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Sophie25257888c0im
Participant
July 15, 2022
Answered

Charged for free trial

  • July 15, 2022
  • 2 replies
  • 1250 views

I opted for the 7 day free trial and also ended the subscription the same day a few hours later and was still charged. I'm not sure if this is correct as it was advertised as a free trial and I would like to be refunded if possible. Any advice or help is greatly appreciated.

This topic has been closed for replies.
Correct answer S_S

Hello,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since you have a mobile-based subscription, it will be handled by the store through which you have purchased.

 

I suggest you contact Google Play Store regarding your subscription, which will help you further with the refund.

You may refer to the link for more information: Subscription Services — Acrobat for Android Help (adobe.com)

 

You can also visit this link to start a refund for Google Play Store: Request a refund on Google Play - Google Play Help.

 

Let me know if this helps.

 

Thanks,

Souvik.

2 replies

K
Kim31957115bxkn
Participant
August 29, 2023

I was charged around $13 on the same day I signed up for a free trial so I could just edit an important document. Why advertise for a free trial when you will eventually get charged anyways. I would love a refund too!

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
July 19, 2022

Hello,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since you have a mobile-based subscription, it will be handled by the store through which you have purchased.

 

I suggest you contact Google Play Store regarding your subscription, which will help you further with the refund.

You may refer to the link for more information: Subscription Services — Acrobat for Android Help (adobe.com)

 

You can also visit this link to start a refund for Google Play Store: Request a refund on Google Play - Google Play Help.

 

Let me know if this helps.

 

Thanks,

Souvik.

S
Sophie25257888c0imAuthor
Participant
July 19, 2022

Hi Souvik,

Thanks for the reply. I have already reached out to Google Play and requested a refund but it was declined. This is a problem I've only ever seen using this app and there have a multitude of people experiencing the same thing. I am honestly shocked that it appears that nothing has been done to fix this issue, That I will reiterate has a lot of people have been plagued by.  $15 dollars isn't really a big deal but having any amount of money taken from you without your consent is wrong. The only help I have seen anyone given is to contact Google Play who decline everyone as far as I am aware. Who knows how much money Google has scammed out of people without them noticing.  

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 19, 2022

@Sophie25257888c0im Hi,

 

I am sorry for all the trouble. Could you please share the receipts with me over private message about the transactions from Google related to your Adobe subscription.

[To send a private message, click on my profile name-> on the next page, click the button that says send a message]

 

Thanks,

Souvik.

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