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sonya_5618
Participant
July 4, 2025
Question

Charged for "free trial"

  • July 4, 2025
  • 1 reply
  • 111 views

Hi,

 

I was charged 17.99 two days after signing up for a trial. Google Play will not refund it but I can't figure out how to get a refund from acrobat?

 

1 reply

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
July 4, 2025

Hi @sonya_5618, 


Sorry for the troubled experience, and thank you for reaching out. 
I am checking internally with our customer service team about the refund. In the meantime. To know more about the cancellation process and the refund policy, please check the help article (https://adobe.ly/4fgVYwJ)


~Tariq

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