Charged for trial subscription

Question

I signed up for a trial and was charged 9.99. I canceled my subscription and the money wasn't refunded. Theres no help desk phone number or email on your app. What's up with that?

Souvik_98 · Answer

Hello Andrew,

Hope you are doing well. As per the above description, you are facing issues with refund not crebited to your bank even after you cancelled the subscription. I am sorry for the experience.

However, this issue could be better handled by our billing team. For additional information, please check your private messages.

Hoep this helps.

Regards,

Souvik.

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