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October 18, 2022
Answered

Charged in trial

  • October 18, 2022
  • 1 reply
  • 551 views

Assinei o premium e em letras menores dizia que eu teria 7 dias grátis para usar e que se eu cancelasse antes dos 7 dias eu não seria cobrado. Mas o valor foi cobrado e não foi devolvido apesar de eu ter cancelado minutos depois de ter assinado! Gostaria que vcs estornassem o valor.

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Correct answer Souvik Sadhu

Hi @Bruna26655146cv3t,

 

Hope you are doing well. Sorry for your experience with the subscription model.

 

As mentioned, since you canceled the subscription within minutes of subscribing, the refund would have been initiated automatically. 

 

It might take about 3-5 business days for the amount to settle in your bank account. I suggest you contact your bank to check on the refund if it doesn't.

  

You may learn more about refund policies here: Adobe Subscription and Cancellation Terms

 

Hope this helps.

 

-Souvik.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
October 19, 2022

Hi @Bruna26655146cv3t,

 

Hope you are doing well. Sorry for your experience with the subscription model.

 

As mentioned, since you canceled the subscription within minutes of subscribing, the refund would have been initiated automatically. 

 

It might take about 3-5 business days for the amount to settle in your bank account. I suggest you contact your bank to check on the refund if it doesn't.

  

You may learn more about refund policies here: Adobe Subscription and Cancellation Terms

 

Hope this helps.

 

-Souvik.