Skip to main content
N
Nikolaos30689084o5wt
Participant
December 11, 2023
Answered

Charged on canceled subscription

  • December 11, 2023
  • 2 replies
  • 556 views
  • Hello
  • I cancelled this subscription long time ago  but I have been charged on for this cancelled subscription .multiple months 
    Correct answer Amal.

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

     

    To know more about the cancellation and refund process, please check the help article https://adobe.ly/46shrBC 

     

    ~Amal


    ^AD

    2 replies

    J
    joseph_5311
    Participant
    September 6, 2025

    I had the same issue, my subscription renewed yesterday and I haven't used any of its benifits, 34$ to cancel it is outrageous. What can I do to waive this unnecessary fee

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    September 8, 2025

    Hi there 

     

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

     

    To know more about the cancellation and refund process, please check the help article https://adobe.ly/46shrBC 

     

    ~Amal


    ^AD

    T
    taryn_9497
    Participant
    July 14, 2025

    Hi, I just had the same issue.

    I cancelled my subscription and I was just charged again.

    I have cancelled my subscription again but I don't want this to happen again and I would like to receive the latest payment back.

    Can anyone advise?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 15, 2025

    Hi there 

     

    Hope you are doing well and thanks for reaching out. 

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have the Acrobat Pro desktop application. Our billing team can better handle this. Visit https://adobe.ly/3GrXjFU click on the contact us button at the lower right corner to start the chat. 

     

     

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices