Charged Twice

Hi @Joseph A.263936656pu7,

Hope you're doing well, and sorry for your experience and delayed response.

As Jane mentioned, mobile-based subscriptions are managed by the store from where you purchased them.

In general cases of double charge, you're refunded the amount by the bank itself. I suggest you contact your bank if you haven't already. 

If bank denies any claims for a chargeback, you can get in touch with the store support for further instructions and assistance.

For Google Play Store: Contact us for help and office location guidance - Google (about.google)

For Samsung Store: Contact Us | Official Samsung Support US

Hoep this helps.

-Souvik.

Hi

Because you did not purchase from Adobe, you need to contact Google Play for billing issues:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancellation-fee-and-refunds

Let us know how this goes.

Jane