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Mystic_life4263
Participant
November 12, 2025
Answered

Charges

  • November 12, 2025
  • 1 reply
  • 68 views

Apple says they are not charging me. You say you are not charging me. The bank says you specifically are charging me stop charging me!

 

Correct answer Souvik Sadhu

Hi @Mystic_life4263,

 

Hope you are doing well. Sorry for the experience with billing.

 

When it comes to working with billing and transactions through the Apple App Store, we have very limited options on our side and no control over how the transactions are handled.

The permissions are restricted and limited to Apple only.

 

For more information about this, please refer to the article here: https://adobe.ly/3LAVUyY


Regards,
Souvik.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
November 13, 2025

Hi @Mystic_life4263,

 

Hope you are doing well. Sorry for the experience with billing.

 

When it comes to working with billing and transactions through the Apple App Store, we have very limited options on our side and no control over how the transactions are handled.

The permissions are restricted and limited to Apple only.

 

For more information about this, please refer to the article here: https://adobe.ly/3LAVUyY


Regards,
Souvik.

M
Mystic_life4263Author
Participant
November 20, 2025

According to Apple, I have never had an Apple ID with that Gmail account. Cancel my subscription.

Amal.
Amal.
Legend
November 20, 2025

Hi there 

 

Hope you are doing well. 

 

To know more about the cancellation and refund process/policy please go through the article https://adobe.ly/3KboFSe as suggested in the previous response.

 

~Amal

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