Skip to main content
A
Anonymous
July 27, 2017
Answered

Close and delete this account

  • July 27, 2017
  • 3 replies
  • 2549 views

My name is Diana Vinsick I was given a I'd number: diana6444138. Once I signed up I started going through your site and tried to transfer a file over till I found I had to pay for it. Which I will not!!! I went in to try and cancel my membership and delete my account, which I found was highly impossibly to do.

   Please delete all my information, close my account, and delete from your end. Once that is done I will delete it from my phone. I do not have a computer in which to do this with.  I have found most companies like yours demand that the final steps must be done by a computer! Since I do not work, I have no access to a computer so I have to depend on you following through on your end!!

 

Thank you

Diana Vinsick

[email id removed by moderator]

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi Diana,

    You need to contact our Support to close your Adobe account. You can do that on your Android device as well.

    Follow below mentioned steps:

    1- Launch a web browser like Google Chrome on your phone.

    2- Type Adobe ID and tap search.

    3- Login with your Adobe credentials.

    4- Once logged in, click on the gear icon(3rd tab) and scroll down the page, select "Contact Support".

    4- Select Account issues>Adobe ID and signing in

    5- Show me my contact options, select Chat or Phone.

    Thanks,

    Shivam

    3 replies

    A
    Anonymous
    March 25, 2024

    https://account.adobe.com/privacy

     

    Here ya go! I'll post it too, not just on your post but in general as well, so everyone can see it and find it 🙂

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 26, 2024

    Hi @36303671,

     

    Hope you are doing well. Thanks for writing in!

     

    To delete an account, check the help article here: Delete your Adobe account and permanently remove your personal information.

     

    This article gives detailed information on how the account can be deleted.

     

    Hope this helps.


    -Souvik

     

    Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

    A
    Anonymous
    June 4, 2018

    Goed om te weten dat ze zo slecht zijn in service te verlenen aan klanten,ook ik wil van mijn account af maar krijg ze niet te pakken en wat ik heel slecht vind is dat ze zaken doen in NEDERLAND maar geen NEDERLANDS sprekende mensen hebben,alles is in het engels

    Adorobat
    Community Manager
    AdorobatCommunity ManagerCorrect answer
    Community Manager
    July 27, 2017

    Hi Diana,

    You need to contact our Support to close your Adobe account. You can do that on your Android device as well.

    Follow below mentioned steps:

    1- Launch a web browser like Google Chrome on your phone.

    2- Type Adobe ID and tap search.

    3- Login with your Adobe credentials.

    4- Once logged in, click on the gear icon(3rd tab) and scroll down the page, select "Contact Support".

    4- Select Account issues>Adobe ID and signing in

    5- Show me my contact options, select Chat or Phone.

    Thanks,

    Shivam

    sweetart59
    sweetart59
    Participant
    January 5, 2018

    I think you might add that we have to wait a VERY long time for chat or phone assistance. Last try was 45mins by phone and I'm on chat for 1/2 hr now and still waiting. Adobe make it very hard to close an account!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices