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Mazammel35111207wlyf
Participant
January 29, 2024
Question

Closing of file when attempting to open it

  • January 29, 2024
  • 1 reply
  • 466 views

S (9MB and higher sizes)I have been trying to open file in my pdf since last to updates of acrobat reader, but acrobat minimizes and the file does not open.

 

while other files below 9MB is working fine.

 

can anyone suggest what might be the case?

    This topic has been closed for replies.

    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 1, 2024

    Hi @Mazammel35111207wlyf,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    Do you experience these issues with a specific type of file? Fox example, any government forms or any dynamic form or files with multimedia contents?

     

    Also, please share a few more pieces of information for further investigation:

    1. The app version of Acrobat you use (go to Profile-> About Acrobat);

    2. The OS [android/iOS] version of your device;

    3. A screen recording of the issue for better understanding.

     

    Look forward to hearing from you.

     

    -Souvik

    M
    Mazammel35111207wlyfAuthor
    Participant
    February 5, 2024

    Thank you for the response.

    The files are the same files that I used to open earlier and frequently. But after I updated my acrobat application, the problem started.

     

    App Version : 24.01.00 (20240124.181128)

    IOS : iOS 17.0.3 (21A360)

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 5, 2024

    @Mazammel35111207wlyf Thanks for sharing the details.

     

    Would you mind sharing a sample file to test the issue in-house?

     

    Thanks,

    Souvik

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