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C
conren
Participant
May 1, 2022
Question

Cloud doesn’t work

  • May 1, 2022
  • 1 reply
  • 1358 views

I cancelled my subscription to Photoshop and now I have only  a free account left. The document cloud doesn't work anymore for saving files in Acrobat reader dc on my iPad, as it used to do  before the subscription with my free account. Space is enough, I checked. What can I do? I already tried unistalling and installing the reader app. Thanks if you can help

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1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 2, 2022

Hello Conren,

 

Hope you are doing well. I am sorry to hear about the experience with Document Cloud.

 

Just so that we can understand the scenario better, would you mind sharing screen shots of errors ( if any) when you are trying to save the documents there?

 

Also, try the below steps one:

1. Log out of the application;

2. Restart the device;

3. Log in back to the applicaiton.

 

Let me know if this helps.

 

Thanks.

Souvik.

    C
    conrenAuthor
    Participant
    May 3, 2022

    Here is is error message. I already tried the steps you suggested, but still doesnt'save.

    Thank you for your help!

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 3, 2022

    Hello Conren,

     

    Thank you for sharing the screenshot with us. 

     

    The concern here looks like more of a storage issue than an error with syncing of Document Cloud. I would suggest you to check with your storages once.

     

    You might want to check in the below locations as well for any files and delete them from there too:

    1. Creative Cloud files: https://assets.adobe.com/files

    2. Creative Cloud deletd folder: https://assets.adobe.com/deleted

    3. Lightroom library: Adobe Lightroom

    4. Lightroom deleted folder: Adobe Lightroom

     

    Just in case there are no files there as well, I would suggest you to contact our support team once so that they would be able to look into it for you in real time.

    To contact our support team: https://www.adobe.com/about-adobe/contact.html

     

    Hope this helps.

     

    Regards,

    Souvik.

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