Cobrança indevida

Question

Prezados, solicito o estorno da cobrança indevida no meu cartão .

Quando instalei o app estava falando que o primeiro mês é gratuito e não aconteceu isso , e já debitou em meu cartão. Cancelei imediatamente assinatura e peço que estorne esse valor .

S_S · Answer

Hi @Yara_Rocha1148,

Hope you are doing well. Thanks for writing in!

I checked the email address you registered on the community, and found an active subscription for Acrobat Premium.

Also, the free trial you are referring to is for a 7-day period. If you were mentioned a month-long trial, please share the help page where you found this information for us to investigate and assist you further.

Also, the 7-day free trial is available when you opt in for the yearly membership and not monthly, which is your case.

More info here: https://adobe.ly/4nIMDmX.

For cancellation, you can refer to the below pages for more:

Help article for cancellation: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3U4YIoL)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support

Hope this helps.

Regards,
Souvik.

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