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juliana_4008
Participant
Sep 25, 2025 3:31 PM UTC
Answered

Cobrança indevida!

Baixei o app clicando na opção de usar gratuitamente e simplesmente me cobraram 124,90 no meu cartão de crédito, sem aviso, sem autorização. Não consigo reaver o dinheiro de volta com o banco e não tem um meio de pedir ajuda por aqui. Pessimo app, absurdo tudo isso.

Amal.
Amal.Correct answer
Legend
Sep 25, 2025 5:02 PM UTC

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

 

To know more about the cancellation and refund process and policy, please check the help article https://adobe.ly/46FqApF 

 

~Amal

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3 replies

Captivating_worldview52d2
Participant
Oct 28, 2026 11:16 PM UTC

Não me lembro de ter autorizado cobranças nos valores de R$55,00 e 23,00 que estão vindo no meu cartão de crédito. Gostaria de uma explicação da Adobe. 

Nesse site confuso que não há uma comunicação direta com o Serviço de Assistência ao Cliente 

 

I do not remember having authorized the debt of 55 reais along with 23 reais in my credi card 

Ronaldo Dourado Galuppo

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BaniVerma
Community Manager
BaniVermaCommunity Manager
Community Manager
Oct 29, 2026 7:02 AM UTC

Hi @Captivating_worldview52d2,

We're sorry to hear about the unexpected charges. We understand how concerning this must be, especially when you don't recall authorizing them. We're here to help you look into this.

We checked the Adobe account associated with the email address you used to post in the Community, but couldn't find any active subscriptions linked to it.

To help us investigate further, could you please confirm a few details?

  1. Are you using Adobe Acrobat Reader on an Android device or an iPhone?

  2. Did you sign up for a free trial or purchase a subscription through the Google Play Store, Apple App Store, or directly through Adobe?

  3. Do you have another email address that you may have used to purchase the subscription? If so, please share that email address with me via a private message so I can look into it further.

You can also review unfamiliar charges using our official guide: Identify unknown charges from Adobe.


For your privacy and security, please don't share your email address, payment details, or other personal information publicly in the Community.


We appreciate your patience and understand the importance of getting clarity on these charges. Please share the details above, and we'll be happy to assist you further.


Regards,
^BS

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Amal.
Amal.Correct answer
Legend
Sep 25, 2025 5:02 PM UTC

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

 

To know more about the cancellation and refund process and policy, please check the help article https://adobe.ly/46FqApF 

 

~Amal

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