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R
Raoni33121267h328
Participant
October 24, 2023
Question

Cobrança irregular.

  • October 24, 2023
  • 1 reply
  • 427 views

Fiz uma assinatura com 7 dias grátis e fui cobrado no primeiro dia. Cancelei logo em seguida mesmo assim fui cobrado. Experiência ruim com a parte de assinatura

    1 reply

    E
    erika_4140
    Participant
    June 4, 2025

    verifiquei que havia 2 cobrancas pada o mesmo produto. Fui cancelar e imediatamente fui cobrada no  cartao. poderiam verificar para estornar? 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 4, 2025

    Hi @erika_4140,

     

    Hope you are doing well. Thanks for writing in!

     

    I checked the email address that you registered on the community, and saw an active subscription for Creative Cloud All Apps.

    The board you have written is mainly to deal with Acrobat Reader for Mobile.

     

    In this scenario, I suggest reaching out to our billing team on Social Media.

    They can be reached at:

    Facebook @ Adobe

    X (formerly Twitter) @ AdobeCare.

     

    Hope this helps.


    Regards,
    Souvik.

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