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juliana_5298
Participant
February 3, 2025
Answered

Cobrança no período de teste

  • February 3, 2025
  • 1 reply
  • 203 views

No primeiro dia que assinei o aplicativo para teste gratuito fui cobrada como que já tivesse passado os dias de teste. Gostaria de pedir o estorno do meu dinheiro.

Correct answer Amal.

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked the Adobe account linked with the Adobe ID you are using on this community and am unable to find any active/paid subscription. If you might have used a different email ID to purchase the subscription, please share it with us via private message so we can further track down the purchase and assist.

 

Additional source: For future reference and self help you may also check the  help page https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

 

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
February 6, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked the Adobe account linked with the Adobe ID you are using on this community and am unable to find any active/paid subscription. If you might have used a different email ID to purchase the subscription, please share it with us via private message so we can further track down the purchase and assist.

 

Additional source: For future reference and self help you may also check the  help page https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

 

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