Sebastian30801941mcxm

Participant

Question

Cobro

Forum|Forum|2 years ago
June 29, 2023
2 replies
514 views

El día de hoy se me cobró el monto por la suscripción anual siendo que aprete la prueba gratuita por 7 dias, exijo la devolución de mi dinero y que la cuenta sea suspendida

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Sinar De Jesu34402843dyxc

Participant

El día de ayer Jueves 20 de diciembre del 2023, se me cobró el monto por la suscripción anual siendo que aprete la prueba gratuita por 7 dias, exijo la devolución de mi dinero, Justo ayer cancelé el plan en el en el que reicibi notificación de mi tarjeta que se había hecho el pago de la suscripcióny ya han pasado las 24hrs y no he recibido mi dinero de vuelta. Espero y me puedan resolver, gracias.

Community Manager

Community Manager

Hi @Sinar De Jesu34402843dyxc,

Hope you are doing well. Thank you for reaching out!

Since you have canceled the plan directly from the Google Play Store, the refund should take 3-5 business days to the source account.

Hope this clarifies your question.

-Souvik

Community Manager

Community Manager

Hello @Sebastian30801941mcxm,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.