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S_S
Community Manager
Community Manager
November 18, 2024

Hi @kerry_8653,

 

Hope you are doing well. Sorry for the trouble.

 

I checked your email address registered here on the community and saw an active subscription for Acrobat Premium.

 

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

 

If the application is unable to identify the subscription, you may try a few steps from below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3YS0VGc)

 

Also, you might want to check if you are logged in using Apple ID and not Google.

 

Let me know if this helps.

 

Thanks,

Souvik.