A

Anonymous

Question

Combining Files error on Ipad and Iphone

Forum|Forum|4 years ago
December 9, 2021
1 reply
1160 views

Hi,

I was working on my reports on my ipad (combining pdf files) and an error appeared. I am subscribed to premium. Tried to redownload the excel files I am working on, reinstall the app, reset the app but nothing works. Tried it on my iphone but still not working. (**Please see attached pictures for reference**)

Tried it on my junk laptop and combining pdf files worked. HOWEVER, I wanted to work on my ipad as it was way easier and I can take it anywhere without the hassle of bringing huge laptop.

please help!!! I need it for work.

This topic has been closed for replies.

Harsh Vardhan Pareek

Community Manager

Hi @22164044

Hope you are doing well.

As per the issue description that you are not able to combine PDF files on iPad.

Would you mind sharing a few details to understand the issue better?

1. iOS version?

2. Application version?

3. If possible, could you attach some of the files so we can reproduce the issue on our end?

Thanks,

Harsh

A

arulviknesh147

Participant

I am also having the same issue for combining pdf, tried it on iPad, Android phone, chrome as well, nothing works. It looks like even though I paid for premium membership, Adobe had not fully enabled this feature.

I have tried everything, only message it show is " Error combining the documents". Kindly let me know the solution.

Harsh Vardhan Pareek

Community Manager

Hi @arulviknesh147

As mentioned that you are unable to combine files in the app. Would you mind sharing a few details to understand the issue better.

1. OS version?

2. Application version?

3. Sign out and sign in to the application, and check if that helps.

Make sure that the app is updated to the latest version.

Looking forward to hearing back from you.

Thanks,

Harsh

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