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D
Dzogbo
Inspiring
December 11, 2018
Answered

Comments not saved

  • December 11, 2018
  • 3 replies
  • 13722 views

Hello

I've the problem that when I write or draw something on a PDF file and then close it, the next time I open it, the comments disappear. (Even if I open it immediately after closing it)

I tried to comment on the Welcome Document and it works; the difference is that here Adobe saves the document when I close it. (A small message box appears at the bottom of the screen) how can I save the other documents to? I use the german version on Galaxy Note 3 and open files from the device

    This topic has been closed for replies.
    Correct answer Dzogbo

    Hi Shivam.

    The issue came on with every file that I worked with. When I commented any  file and shared it, at the bottom appeared a box that an error ocurred. But I finally found the solution: You have to save the file on the cloud! After that the document gets saved when you comment it.

    Thanks for the help

    Dzogbo

    3 replies

    C
    colo1587
    Participant
    February 4, 2021

    same problem in 2021!

    iPad 6th generation.  iOS 14.3, 14.4

    D
    DzogboAuthorCorrect answer
    Inspiring
    December 15, 2018

    Hi Shivam.

    The issue came on with every file that I worked with. When I commented any  file and shared it, at the bottom appeared a box that an error ocurred. But I finally found the solution: You have to save the file on the cloud! After that the document gets saved when you comment it.

    Thanks for the help

    Dzogbo

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    December 11, 2018

    Hi Dzogbo,

    As per the issue description mentioned above, comments are not being saved on a pdf in the app, is that correct?

    After adding comments on the pdf, try tapping the checkmark in the left-hand corner of the screen and check if that helps.

    Refer to the following help document for more info: Acrobat Reader Help for Android: Annotating Pages

    Thanks,

    Shivam

    D
    DzogboAuthor
    Inspiring
    December 12, 2018

    No I already tried that it closes the comment bar and still when I go back the document doesnt get saved.. Is there any possibility to save it manually? I thought that perhaps the documents are write-protected (read only)?

    Greetings

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    December 14, 2018

    Hi Dzogbo,

    would it be possible to share the pdf file you are working with to replicate the issue at our end? To share the file here in the forums, refer to the steps given in this link: How to share a file using Adobe Document Cloud

    You may also share the link for the pdf via private message - How Do I Send Private Message

    Thanks,

    Shivam

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