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A
Anonymous
May 15, 2021
Question

¿COMO ELIMINO MI CUENTA?

  • May 15, 2021
  • 1 reply
  • 2223 views

Alguien me puede ayudar a eliminar mi cuenta 

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 18, 2021

    Hi Charlie

     

    Hope you are doing well. As mentioned you want to delete the account.

     

    Are you trying to delete the Adobe account? If yes, please check out the help page https://helpx.adobe.com/manage-account/using/delete-adobe-account.html and see if that helps.

     

    Regards

    Amal

    B
    Barry Davys
    Participant
    June 30, 2022

    Hi Amal or other Adobe team member,

     

    Tearing my hair out here trying to BUY Adobe sign. At the moment the system is saying that I am in the UK when I am in Spain.   The only reason I can see is that I have asked for English as a language.  

    Changing the region only changes the choice of Adobe website.  It doesn't change the location which is deep inside the business and personal profiles.

    What this means is that when I go to pay, the postcode I put in for Spain doesn't get accepted as the system wants a UK format postcode.  This then STOPS MY BUYING.

     

    I want to DELETE both the business and personal accounts and simply start again with a new account and see if I can nominate my location as Spain. This is NOT simple on Adobe and unfair by Adobe.

     

    Can you help please.  I just want to buy the product and pay by credit card

    Barry

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 30, 2022

    Hello Barry,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    From the description above, it looks like the country in your profile on Google Play Store needs to be changed as the payment for your subscription will be processed through Google Play and not Adobe.

     

    You may follow the below steps to change the country:

    1. On your Android device, open the Google Play Store app ;
    2. At the top right, tap the profile icon;
    3. Tap Settings-> General -> Account and device preferences -> Country and profiles;
    4. Tap the country where you want to add an account;
    5. Follow the on-screen instructions to add a payment method for that country.

     

    You may refer to the below link for more information:

    How to change your Google Play country - Google Play Help

     

    Let me know if it helps.

     

    Thanks,

    Souvik.

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