¿COMO ELIMINO MI CUENTA?

Forum|Forum|5 years ago
May 15, 2021
1 reply
2266 views

Alguien me puede ayudar a eliminar mi cuenta

Android

Amal.

Legend

Hi Charlie

Hope you are doing well. As mentioned you want to delete the account.

Are you trying to delete the Adobe account? If yes, please check out the help page https://helpx.adobe.com/manage-account/using/delete-adobe-account.html and see if that helps.

Regards

Amal

B

Barry Davys

Participant

Hi Amal or other Adobe team member,

Tearing my hair out here trying to BUY Adobe sign. At the moment the system is saying that I am in the UK when I am in Spain. The only reason I can see is that I have asked for English as a language.

Changing the region only changes the choice of Adobe website. It doesn't change the location which is deep inside the business and personal profiles.

What this means is that when I go to pay, the postcode I put in for Spain doesn't get accepted as the system wants a UK format postcode. This then STOPS MY BUYING.

I want to DELETE both the business and personal accounts and simply start again with a new account and see if I can nominate my location as Spain. This is NOT simple on Adobe and unfair by Adobe.

Can you help please. I just want to buy the product and pay by credit card

Barry

Souvik Sadhu

Legend

Hello Barry,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

From the description above, it looks like the country in your profile on Google Play Store needs to be changed as the payment for your subscription will be processed through Google Play and not Adobe.

You may follow the below steps to change the country:

On your Android device, open the Google Play Store app ;
At the top right, tap the profile icon;
Tap Settings-> General -> Account and device preferences -> Country and profiles;
Tap the country where you want to add an account;
Follow the on-screen instructions to add a payment method for that country.

You may refer to the below link for more information:

How to change your Google Play country - Google Play Help

Let me know if it helps.

Thanks,

Souvik.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.