Como faço para alterar meu email na minha conta Adobe?

Hi youthful_Shimmer93d3,

Hope you are doing well and thanks for reaching out. We are sorry for the trouble here.

This generic error ("An error occurred while performing this action. Please try again later.") when changing your primary email usually shows up for one of a few reasons: the email address is already associated with another Adobe account (even if you never actively used that account, for example if you once used that Gmail address to sign in to any Adobe product), or there's a cookie or cache issue blocking the action in your browser.

First, an important question: have you ever used that Gmail address to create or sign in to any Adobe account before, even just once? That helps confirm whether that's the cause of the error.

In the meantime, worth trying:

• Switch browsers, or use a private/incognito window, and make sure cookies are enabled

• Wait a few minutes and try again, since this can sometimes be a temporary system issue

• Check whether that email has shown up on another of your Adobe accounts in the past
  
  

If that email is already tied to another Adobe account, there's a specific process to free it up before it can be used as the primary email on your current account. This official article walks through it: Swap or change your Adobe email address to a previously used one

And here's the standard process for changing your primary email, to double-check every step was followed correctly: Change primary email for your Adobe account

If none of that resolves it, this specific type of account error sometimes needs to be fixed directly by assisted support. You can open a case here: Contact Adobe Support (you'll need to be signed in with your Adobe ID to access chat).

Let us know whether that email has been used on another account before, and whether any of this helps.

~Amal