Answered
Tariq Ahmad DarCorrect answer
Community Manager
June 22, 2026
Hi
Thanks for reaching out. Could you let us know more details about which app and device you are using?
I am assuming you are using a mobile device. In the meantime, read this help page: https://adobe.ly/4fZC51s
The more detail you can share the faster we can point you to the right resolution.
~Tariq
