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Correct answer Tariq Ahmad Dar

Hi ​@VALDIRENE,

Thanks for reaching out. Could you let us know more details about which app and device you are using?

I am assuming you are using a mobile device. In the meantime, read this help page: https://adobe.ly/4fZC51s

 

The more detail you can share the faster we can point you to the right resolution.


~Tariq

1 reply

T
Community Manager
Tariq Ahmad DarCommunity ManagerCorrect answer
Community Manager
June 22, 2026

Hi ​@VALDIRENE,

Thanks for reaching out. Could you let us know more details about which app and device you are using?

I am assuming you are using a mobile device. In the meantime, read this help page: https://adobe.ly/4fZC51s

 

The more detail you can share the faster we can point you to the right resolution.


~Tariq

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