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J
jose_carlos_7476
Participant
November 9, 2024
質問

Como recupero um arquivo que já não está mais na lixeira?

  • November 9, 2024
  • 返信数 1.
  • 181 ビュー

Um arquivo foi excluído a mais tempo e não esta mais na lixeira.Tem como recuperar?

このトピックへの返信は締め切られました。

返信数 1

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
November 17, 2024

Hi @jose_carlos_7476,

 

Hope you are doing well. Thanks for writing in!

 

Would you mind clarifying more about what you meant when you said trash? Is it the device's recycle bin or Adobe Cloud Storage's recycle bin (https://adobe.ly/3YUrEBT)?

 

If on the cloud storage, any files older than 30 days already there in your Deleted folder will also be permanently removed.

More info here: Creative Cloud file storage and quota

 

If on your phone's recycle bin, we will not be able to assist there as the retention policies differ device-to-device and we do not have any control there.

 

Hope this clarifies your question.


-Souvik

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