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M
marcos_boniatti
Participant
April 4, 2025
Question

Comprei a assinatura anual mas o app não foi liberado

  • April 4, 2025
  • 1 reply
  • 295 views

Assinei a IA para Adobe, mas a mesma não é liberada no app. Fica solicitando compra novamente. Mesmo clicando para comprar novamente aparece que a compra já foi feita. 

1 reply

M
marcos_boniattiAuthor
Participant
April 4, 2025

 Surge essa mensagem de erro. Não sei o que fazer. Comprei via Galaxy Store. Compra efetivada. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 4, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have checked the Adobe account linked with the Adobe Id you are using on this community and unable to find any active/paid plan. If you may have used a different email to purchase the plan, kindly let us know so we can further track it down for you.

 

You may also check the help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference and self help

 

 

M
marcos_boniattiAuthor
Participant
April 4, 2025

Comprei o plano pela Galaxy Store e lá utilizo o e-mail [P.I removed by moderator]

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